People and HR · Live demo

Reference check calls for shortlisted candidates

Contacts the referees of shortlisted candidates, books a short call at a time that suits them, asks the hiring manager's questions and writes up the answers.

OutboundVoiceEmailYour data BookingSummariesHuman handoff

Live demo

Talk to Jess at Bellbird Foods

Bellbird Foods is made up. Jess is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Reference checks are the last step before an offer, and they stall for a week while the recruiter and the referee play phone tag. Good candidates take another job in the meantime, and the notes that come back are a few lines from memory.

How it works

Takes the candidate, the role and the referees from the recruitment system
Emails each referee and books a 10-minute call, or takes answers by email
Asks the same job-related questions every time, never personal ones
Writes up the answers and sends them to the recruiter and hiring manager
Leaves the hiring decision with the hiring manager

What it connects to

Recruitment system such as JobAdder or Workable
Email and calendar
Phone system

Sample conversation

AgentHi Gary, it's Jess from Bellbird Foods, calling as booked about Ahmed Karimi, who has applied for a maintenance fitter role with us. He's given us permission to speak with you. Is now still a good time?
Gary (referee)Yes, go ahead. He worked for me for about four years.
AgentThanks. What was his role, and what were his main duties?
Gary (referee)Maintenance fitter on our bottling lines. Breakdowns, planned maintenance, some fabrication. Very reliable, never missed a callout.
AgentThat's helpful. How did he go with working safely and following procedures, like lockout and permits?
Gary (referee)Spot on. He trained the apprentices on lockout.
AgentThank you. Last question: would you employ him again? Once we finish I'll send your answers to Ben Nguyen and the hiring manager, Fiona Clarke.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

Booking. Books, moves and cancels appointments straight into your calendar or booking system.
Summaries. Every conversation ends with a written summary, a transcript and the next step.
Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

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