Enterprise DNA

People and HR · Live demo

Staff engagement pulse check-ins

Runs short, confidential engagement check-ins with staff by voice in their own language, and turns the answers into team-level themes.

InternalOutboundVoice SummariesMultilingualHuman handoff
Live demo

Talk to Mira at Tidewren Group

Tidewren Group is made up. Mira is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.

Open in a new tab

Want one like this for your business? Book a call with Sam


The problem

Annual surveys arrive too late to act on, and warehouse and field staff rarely fill them in. Leaders hear about problems when people resign.

How it works

  1. Calls or messages staff monthly with three short questions
  2. Works in English, Malay or Bahasa Indonesia
  3. Reports only for groups of five or more, with names taken out of comments
  4. Passes practical faults to the right team without naming the person
  5. Offers the HR business partner for anything serious, only with consent

What it connects to

  • HR system
  • Engagement survey platform
  • Microsoft Teams
  • IT ticketing system
Sample conversation
  1. AgentHi Faizal, it's Mira with the monthly pulse check-in. Three questions, two minutes, and answers are only reported in groups of five or more. First, from 0 to 10, how likely are you to recommend Tidewren as a place to work?
  2. Faizal (warehouse team lead, Kuala Lumpur)Seven. The night shift roster comes out too late. We get Monday's on Friday.
  3. AgentThanks, that's useful, and it goes into the Shah Alam summary without your name. Second, do you have what you need to do your job well: yes, mostly or no?
  4. Faizal (warehouse team lead, Kuala Lumpur)Mostly. The new scanners keep dropping signal.
  5. AgentThat's a fault we can fix, so it goes to IT as a site issue with no name attached. You've already given me the third answer, the roster, so we're done. Thanks, Faizal. Shah Alam's results go back to the team in two weeks.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Summaries. Every conversation ends with a written summary, a transcript and the next step.
  • Multilingual. Switches language mid-conversation when the caller does.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.

Want this agent in your business?

Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.

Book a discovery call →