Enterprise DNA

Compliance and risk · Live demo

Allergen enquiry line for restaurant groups

Takes guests' allergy and intolerance questions before they book or on the day, records them on the booking, and passes each one in writing to the head chef, who confirms with the guest.

Web chatEmailSMSYour data Your knowledgeHuman handoffIntegrations
Live demo

Talk to Mia at Laneway House Hospitality

Laneway House Hospitality is made up. Mia is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.

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The problem

Allergy questions arrive by email, Instagram and phone. Front of house guesses, notes get lost between the booking and the kitchen, and the head chef hears about a severe allergy when the plate is already made.

How it works

  1. Takes the guest's name, booking, venue and the allergy in their own words
  2. Shares the published allergen list for the menu and says the kitchen confirms every order
  3. Sends the question in writing to the venue's head chef, copied to the group executive chef
  4. Adds the allergy to the booking so the floor team sees it on the night
  5. Makes sure the kitchen replies before service for same-day bookings

What it connects to

  • Bookings system
  • Email
  • Microsoft Teams
  • Allergen list
Sample email thread
  1. Sophie (guest)Hi, I'm booked at The Saltworks on Friday for 4. One of us has a severe tree nut allergy. Is the gnocchi okay?
  2. AgentHi Sophie, it's Mia from Laneway House. Thanks for telling us ahead. I can't confirm a dish is safe myself; the kitchen checks every order because recipes and suppliers change.
  3. Sophie (guest)Okay, who can tell me?
  4. AgentI've sent your question in writing to The Saltworks head chef and Tom Kerrigan, and added the tree nut allergy to your Friday booking. The kitchen will reply to you within 24 hours.

Illustrative conversation. Names, numbers and details are made up.

Capabilities used

  • Your knowledge. Answers from your documents, website and videos, and stays current when they change.
  • Human handoff. Transfers the call, books a callback or forwards the email when a person should take over.
  • Integrations. Connects to more than 700 business apps and acts in them during or after the conversation.

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