Compliance and risk · Live demo
Privacy request intake for restaurant and bar groups
Takes requests from guests, staff and applicants to see, correct or delete their personal information, confirms them in writing, opts people out of marketing the same day, and passes the rest to the privacy officer.
Talk to Mia at Laneway House Hospitality
Laneway House Hospitality is made up. Mia is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
A guest asks to be deleted from the booking list in a review reply. Nobody knows who handles it, the request sits in a venue inbox, and the 30 days to respond run out.
How it works
- Takes the person's name, contact details and what they are asking for
- Collects booking or employment dates that help find the records
- Confirms the request in writing with the date it was received
- Opts people out of marketing emails the same day
- Passes access, correction, deletion and complaints to the privacy officer, who checks identity and replies
What it connects to
- Ravi (guest)I want to know what information you hold on me, and I'd like to stop getting your newsletters.
- AgentHi Ravi, it's Mia from Laneway House. I can take both. Which email address do you use with us, and roughly when did you last book?
- Ravi (guest)ravi@example.com, I was at Cellar Nine in August.
- AgentThanks. You're off the newsletter list now. I've logged your request for a copy of your information and passed it to Daniel Okafor, our privacy officer. He'll confirm who you are and reply within 30 days.
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
Allergen enquiry line for restaurant groups
Takes guests' allergy and intolerance questions before they book or on the day, records them on the booking, and passes each one in writing to the head chef, who confirms with the guest.
Liquor licence and RSA certificate expiry tracking for restaurant groups
Tracks every venue's licence items and every staff member's RSA, food safety supervisor and first aid certificate, sends reminders before they expire, files the renewed copies, and tells the compliance manager what is still missing.
Food safety incident logging for restaurant groups
Takes reports of temperature problems, pest sightings, foreign objects and unwell guests from any venue, records each one word for word with photos, and alerts the executive chef and venue manager straight away.
Want this agent in your business?
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