Compliance and risk · Live demo
Liquor licence and RSA certificate expiry tracking for restaurant groups
Tracks every venue's licence items and every staff member's RSA, food safety supervisor and first aid certificate, sends reminders before they expire, files the renewed copies, and tells the compliance manager what is still missing.
Talk to Mia at Laneway House Hospitality
Laneway House Hospitality is made up. Mia is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Certificate dates sit in a spreadsheet nobody opens. A bartender's RSA lapses unnoticed, a food safety supervisor leaves, and the compliance manager finds out during an inspection.
How it works
- Holds the expiry date of every licence item and staff certificate in the compliance register
- Sends staff reminders 60, 30 and 7 days before a certificate expires
- Collects the renewed certificate by photo or PDF and records the new date
- Tells the compliance manager and people team the same day when something has lapsed
- Passes every question about licence conditions to the compliance manager
What it connects to
- Josh (bartender)Got a text saying my RSA expires next week. I've done the refresher, how do I send it?
- AgentHi Josh, it's Mia. Thanks for doing it early. Just reply here with a photo or PDF of the new certificate and I'll file it.
- Josh (bartender)Sent. Also, can I still work Saturday if it hasn't come through?
- AgentGot it, I've filed your certificate and updated the date. Whether you can work a bar shift is Hannah Lowe's call with Priya Natarajan, so I've passed your question to them and they'll reply before Saturday.
Illustrative conversation. Names, numbers and details are made up.
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Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
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