Compliance and risk · Live demo
Food safety incident logging for restaurant groups
Takes reports of temperature problems, pest sightings, foreign objects and unwell guests from any venue, records each one word for word with photos, and alerts the executive chef and venue manager straight away.
Talk to Mia at Laneway House Hospitality
Laneway House Hospitality is made up. Mia is a real agent, set up the way we would set one up for your team. Talk or type and ask what your staff would ask.
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The problem
Incidents are scribbled on the back of a docket or mentioned at handover. Records are missing when an inspector or a guest asks, and the executive chef learns about a pest sighting a week later.
How it works
- Takes the venue, area, time, what was seen, products, batch numbers and photos
- Reminds staff to follow the venue's food safety program first
- Alerts the executive chef and venue manager straight away
- Records the incident word for word in the compliance register
- Leaves every decision about the food, and any reporting, to the executive chef and compliance manager
What it connects to
- Liam (chef de partie)Cool room at Little Bourke is at 8 degrees. Door seal looks torn. What do I do with the stock?
- AgentHi Liam, it's Mia. Follow the cool room steps in the food safety program first. What happens to the stock is the head chef's call, so I'm alerting them and Tom Kerrigan now.
- Liam (chef de partie)Head chef is off today.
- AgentThen Tom Kerrigan is deciding. I've phoned him and he'll call you in a few minutes. Can you send me a photo of the display and the seal, and tell me what's stored in there?
Illustrative conversation. Names, numbers and details are made up.
Related examples
More like this one.
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Allergen enquiry line for restaurant groups
Takes guests' allergy and intolerance questions before they book or on the day, records them on the booking, and passes each one in writing to the head chef, who confirms with the guest.
Privacy request intake for restaurant and bar groups
Takes requests from guests, staff and applicants to see, correct or delete their personal information, confirms them in writing, opts people out of marketing the same day, and passes the rest to the privacy officer.
Want this agent in your business?
Book thirty minutes with Sam. We will map this example onto your own calls, inbox and systems and tell you what it would take.
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