Compliance and risk · Live demo
Supplier certificate and spec sheet chasing for restaurant groups
Checks every food supplier's food safety certificate, insurance and allergen specification sheets each week, emails suppliers whose documents are about to expire, and tells the compliance manager who is missing what.
Talk to Mia at Laneway House Hospitality
Laneway House Hospitality is made up. Mia is a real agent, set up the way we would set one up for you. Talk or type and ask what a client would ask. Bookings are pretend, so try anything.
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The problem
Supplier documents arrive once and are never checked again. A supplier changes a recipe without a new spec sheet, and the allergen list on the menu is quietly wrong.
How it works
- Checks the supplier register every Monday for documents expiring in the next 45 days
- Emails each supplier with exactly what is needed
- Files the new certificate or spec sheet and records the expiry date
- Sends new or changed spec sheets to the executive chef
- Gives the compliance manager a list of suppliers still missing documents
What it connects to
- Karen (Northcote Dairy Co)Got your email about our certificate. The new audit is booked for next month, the current one expires in two weeks.
- AgentThanks Karen, it's Mia from Laneway House. Could you send the audit booking confirmation so I can note it against your file?
- Karen (Northcote Dairy Co)Sure. Is that a problem for our orders?
- AgentThat's for Priya Natarajan, our compliance manager, to decide. I've passed her your audit date and she'll be in touch this week. Nothing changes until you hear from her.
Illustrative conversation. Names, numbers and details are made up.
Related examples
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Allergen enquiry line for restaurant groups
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Takes requests from guests, staff and applicants to see, correct or delete their personal information, confirms them in writing, opts people out of marketing the same day, and passes the rest to the privacy officer.
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