Managed AI Agents

Your AI agents, built, run, and improved for you

We design, deploy, and manage a fleet of AI agents across your operations. You approve the work, we run the system. Delivered through Omni by Enterprise DNA, our managed operating layer.

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Why managed

An AI agent is not a set-and-forget purchase

The demo is easy. Keeping agents accurate, connected, and useful as your business changes is the hard part. That is the part we own, so your team gets the output without the upkeep.

Agents drift over time

A prompt that worked in January quietly degrades by March as your data, your team, and your customers move. Someone has to notice and fix it.

No one owns maintenance

The person who set it up is busy. Small breakages pile up, trust erodes, and the agent slowly falls out of use. Managed means it stays cared for.

Integrations rot

Tools update, tokens expire, formats change. Unmanaged agents fail silently at the connection points long before anyone realises output has stopped.

You cannot see what they did

Without monitoring and a weekly receipt, you are trusting a black box. Managed agents come with a clear record of what ran and what it produced.

Pilots never scale

One clever workflow is a demo. A fleet across support, sales, ops, and admin is a system. Getting from one to many is exactly what we manage.

Governance is an afterthought

Approval gates, data boundaries, and accuracy checks only hold if someone maintains them. We keep the guardrails current as the agents expand.

Model-agnostic by design

Your intelligence stays yours. The models are just suppliers.

We run the right model for each task, from OpenAI, Anthropic, Gemini, open-source, or a local model for sensitive work, and swap them as the market moves. What never moves is your side of the line. You own the layer, you rent the intelligence.

You own

  • Your data and customer context
  • Workflows and business rules
  • Agent memory
  • Prompts and instructions
  • Permissions and approvals
  • Audit logs
  • Integration logic
  • The operating layer

You rent

  • The language models
  • Inference and embeddings
  • Voice generation
  • Image generation
  • Coding assistance
  • Commodity AI capability

We build you an AI layer you own and could take with you. Documented, exportable, and yours. We manage it, we do not hold it hostage.

Agent pods

Teams of agents, mapped to how your business runs

We start where the pain is and expand from there. Each pod is a team of agents that handles a slice of the work, with your people approving anything that matters.

Daily

Support Pod

Customer-facing triage, reply drafting, escalation, and knowledge upkeep.

  • Ticket and inbox triage
  • Reply drafting with a human send gate
  • FAQ and knowledge base updates
  • Escalation routing and call summaries
Daily / weekly

Sales Pod

Lead research, outbound drafts, meeting prep, CRM hygiene, and follow-up.

  • Lead enrichment and research
  • Outbound and follow-up drafts
  • Meeting prep packs
  • CRM updates and pipeline summaries
Daily / weekly

Ops Pod

Process monitoring, document extraction, task creation, and weekly summaries.

  • Document extraction and filing
  • Task creation from email and chat
  • Process exception alerts
  • Cross-system status checks
Weekly / monthly

Finance / Admin Pod

Invoice checks, reconciliation prep, chasing missing info, and management summaries.

  • Invoice and receipt checking
  • Reconciliation prep
  • Chasing missing documents
  • Management and board summaries
Weekly

Executive Intelligence Pod

The leadership view: what changed, the risks, the opportunities, the themes.

  • Weekly business review
  • Risk and exception surfacing
  • Customer and revenue themes
  • What to automate next backlog

How we run it

From first look to a system that runs itself, with us behind it

01

1 to 2 weeks

Assessment

Ranked opportunities, a workflow map, an integration read, and risk notes. We recommend the pods and the scope to start with.

02

1 week

Design

Process maps, agent definitions, human approval points, data boundaries, and the success metrics we will hold the system to.

03

2 to 4 weeks

Sprint

Your first one to three production workflows go live on real data, with the weekly receipt running and the approval queue wired in.

04

Ongoing monthly

Managed

We monitor, improve, report, and expand. You interact through your Omni workspace, and the fleet grows as the wins compound.

Every month, included

What the managed retainer covers

Custom insight, standardised delivery, recurring management. You interact through your Omni workspace instead of chasing one-off builds.

  • Workflow monitoring and alerting
  • Prompt and model improvements
  • Error review and remediation
  • A monthly optimisation pass
  • Branded reporting and a weekly receipt
  • New workflow backlog grooming
  • Governance and approval tuning
  • Integration maintenance
  • Expansion recommendations

Let us run the agents. You run the business.

30 minutes with Sam. We find the first two or three workflows where managed agents would pay for themselves, and show you exactly how the system would run inside your firm.

Book a discovery call