Customer Experience Analytics
What You’ll Learn From This Episode
- Developing a data driven culture in FedEx
- What makes customerexperienceanalytics different from other analytics fields?
- Customer experience vs customer service
- The most effective technology stack when dealing with huge datasets
- How NLP can improve customer experience analytics
About The Show
The Analytic Mind podcast provides an opportunity to learn from a diverse range of global data leaders. Hosted by Sam McKay, CEO of Enterprise DNA. Covered will be a range of data and analytics topics keeping you up to date with recent trends, organizational challenges, and opportunities for innovation in this exciting space.